BIMHN enters Silver Birch inpatient ward to assess patient care quality

October 24, 2017 at 1:37 pm

 

Members of Bristol Independent Mental Health Network (BIMHN) are on site at Silver Birch inpatient ward today reviewing the quality of the care patients are receiving.

The members of the team on the visit all have direct lived experience of mental health themselves and are talking to patients and staff, as well as looking at a number of other areas, including: availability of information in understandable formats, access to advocacy, the general environment, ligature risks and how the needs of patients are responded to.

Future Visits

This visit is part of a series of visits that will also see BIMHN members enter several other wards over the next two months, including Aspen, Lime and Elizabeth Casson wards. The frequency of the visits have been stepped up in the wake of the closure of Laurel Ward earlier this year following an incident where a patient was locked in their room.

Earlier this year the team visited Hazel Ward at Callington Road, the male adult Psychiatric Intensive Care Unit (PICU), highlighting areas of best practice and concerns, and providing a number of recommendations to Avon and Wiltshire Mental Health Partnership NHS Trust.

Further visits are also due to take place in the new year, with all visits picking up points highlighted in the recent CQC inspection.

 

Do you have direct lived experience of being on a mental health inpatient ward or do you support someone who has done so previously / is currently on a ward? Get in touch with the BIMHN team to share your experiences by emailing: contactbimhn@gmail.com

All information will be treated in the strictest of confidence by the organisation.

 

Notes: Silver Birch ward is an inpatient mental health unit at Callington Road Hospital, Bristol. The unit is described as an adult acute inpatient ward. More information about the ward can be found here.

October 24, 2017 at 1:37 pm | News | No comment

BIMHN calls for increased scrutiny on treatment of inpatients after ward closure

September 13, 2017 at 11:54 am

 

BIMHN is calling for increased scrutiny over the treatment of inpatients. The call, follows the continued closure of mental health inpatient unit, Laurel Ward at Callington Road Hospital. This will include a user-led visit to review the ward.

Laurel Ward is a later life inpatient ward at Callington Road Hospital in Bristol. It was closed shortly before a CQC inspection in June 2017 with limited information made publicly available at the time of the closure.

It has since emerged that the closure was as a result of safety concerns raised amid a patient being “unlawfully restricted” after being locked in their room.

 

A spokesperson for Bristol Independent Mental Health Network (BIMHN) commented:

“We are deeply concerned over the ongoing closure of Laurel Ward. There must be increased scrutiny of the care people are receiving when residing in an inpatient setting. We recognise that patient safety and dignity must be a top priority when someone is being supported by mental health services, especially where their legal rights may be restricted under the Mental Health Act 1983. BIMHN will continue to monitor the situation closely and is making regular communications to both Bristol CCG and the service provider of the ward: Avon & Wiltshire Mental Health Partnership NHS Trust (AWP).”

Questions to AWP on Laurel Ward closure

In a response to a public statement released by AWP on 16th August, the following day BIMHN has written to the organisation. We are requesting further information and assurances on a number of issues, including:

  • Some family members and carers were not made aware at the time and in fact found out via the BBC news article. The statement suggests that all were notified at the time, could you please clarify this?
  • What were the circumstances that led to a patient being locked in their room?
  • How long was the patient locked in their room for?
  • What is being done in regards to training for staff to ensure they are effectively supported to carry out their roles? Does this include face-to-face training or just online/e-learning training?
  • Could you please confirm what steps are being taken to make the ward “dementia-friendly” and how this is being co-produced with service user and carer involvement?

Next steps…

Whilst we are yet to receive a formal response at the time of publication, we have separately agreed a visit will take place by BIMHN representatives next month along with visits to other wards at the hospital.

The Board of AWP shall be meeting this afternoon (Wednesday 13th September 2017, 3 – 4:30 pm) and BIMHN members will be in attendance.

 

Would you like to feedback your experiences of accessing mental health support in the area? Email BIMHN on contactbimhn@gmail.com to confidentially share your personal story and help improve future mental health services in the area.

If you would like to know more about some of the locally available services, please visit: http://www.bristolmentalhealth.org/services/

September 13, 2017 at 11:54 am | News | No comment

Bristol Mental Health Services for Children & Young People

August 13, 2017 at 5:18 pm

 

Bristol CCG have co-produced a directory of mental health services for children and young people in Bristol.

The directory aims to serve as a “single ‘go to’ place for information about children and young people’s emotional health in Bristol.”

Bristol CCG notes in its publication: “It provides a place for children and young people, their families and professionals to get quick, easy and direct access to up-to-date mental health information, including:

• Clear, accurate information about support and services available in Bristol
• Information about a range of common mental health problems such as anxiety and stress
• Self-help tools and information including downloadable resources.”

It has been developed as part of a “five year transformation plan” for children and young people’s mental health services, which is taking place after the publication of the government’s report Future In Mind.

Future In Mind

This follows on from the government’s 2015 report Future In Mind, which called for changes in the way future services are delivered.

The report covers five themes:

  • Promoting resilience, prevention and early intervention
  • Improving access to effective support – a system without tiers
  • Care for the most vulnerable
  • Accountability and transparency
  • Developing the workforce

Locally this has seen changes to mental health services in Bristol, however whether the effects of these changes will lead to long-lasting improvements for Bristol’s children and young people remains to be seen, with recent reports noted that Eating Disorder Services for children and young people are under huge pressure, with only 18% seen within the four week target time compared with a national average of 75%.

 

Links to the Directory and further information about Bristol’s Emotional and Mental Health Wellbeing Plan can be found below.

 

Click here to go to the Directory

Click here to see more information about Bristol’s Emotional and Mental Health Wellbeing Plan

Click here to see a guide to children and young people’s emotional health services

 

 

August 13, 2017 at 5:18 pm | News | No comment

Join us for Peerfest 2017!

August 3, 2017 at 2:00 pm

 

Taking place this year on October 9th 2017, Peerfest is a national annual event celebrating the importance, power and diversity of peer support. It’s a welcoming, inclusive and inspirational event bringing peers together to network, share skills and experiences through workshops, creative activities, debate and The Marsh Awards.

We are thrilled to be working alongside Mind and the National Planning Team to deliver Peerfest 2017. This one day event will be a mix of creative workshops, open spaces, friendly stalls and rousing debates.

Alongside lead partner Bristol Independent Mental Health Network (BIMHN), the team this year includes: Bristol Survivors Network, Changes Bristol, Freedom of Mind C.I.C and WellBeans Initiative C.I.C.

 

Representation & Accountability Officer for BIMHN, Tom Renhard, said:

“We are really excited to have the opportunity to bring Peerfest to Bristol this year. Given it is now in its fifth year, there will be a lot to live up to and we are looking forward to making this one the best one yet!

“It is also an interesting time for the city, with peer support playing an increasingly important role in communities. We hope that Peerfest 2017 will aid the development of that discussion through a host of interactive and creative activities, whilst not shying away from the key debates and challenges facing peer support.”

 

Ticket Information

Day time tickets to the event will be free (and in very high demand). Our evening entertainment tickets will be a suggested donation of £5 per person.

The first wave of tickets will go on general sale on Thursdays 3rd August at 5 pm. Please check our dedicated eventbrite page to book a ticket.

 

Want to volunteer or run an activity / stall at Peerfest 2017?

We have many opportunities to participate in what is set to be a spectacular event. If you would like to do this then please follow the links below to express an interest:

 

Volunteer at the event

Apply to host a stall

Run a workshop or activity

 

I would like to join the lived experience reference group:

Role Description: Peerfest Lived Experience Reference Group Role Description FINAL

Terms of Reference: Peerfest 2017 – Lived Experience Reference Group v2

 

Meeting dates of reference group:

Tuesday 15th August, 6 – 8 pm

Tuesday 12th September, 6 – 8 pm

 

If you would like any further information, then please get in touch with Tom on peerfestbristol@gmail.com

 

We look forward to seeing you at Peerfest 2017!

 

 

August 3, 2017 at 2:00 pm | News | No comment

Bristol Crisis Line Changes

May 21, 2017 at 8:09 am

BIMHN have been involved in the co-production of improvements to the Bristol Crisis Service to ensure those in need get the right support. This would not have been possible without service users and carers with support from Bristol CCG and Bristol Mental Health.

The improvements…

A new call management system went 8th May 2017. This is to make sure that if you call the line you get through to the correct team.

Offering better support to frequent callers. People were calling the line for non-urgent queries meaning people in crisis struggled to get through at times. The introduction of updated care plans and policies for call handlers has seen a dramatic decrease in frequent callers. Frequent caller numbers will continue to be monitored.

The introduction of Crisis Cards. If you are a current Service User there is a chance you will be asked to take part in the pilot. BIMHN would like to hear your feedback if you are part of this group. You can find out more about the pilot by contacting awp.bristolmanagementteam@nhs.net

Improving the Bristol Mental Health Website. Service users identified that the BMH website was not very accessible to those in a crisis or needing urgent help. Service Users and Carers have helped develop a new homepage to make it easier to access information about crisis services. You can see the new website here.

 

Amelia, Membership Engagement Officer, said:

“Co-producing this work has, at times, been challenging but it’s been worth it in the end. The positive feedback received from people about the new improvements has been overwhelming but it is important to remember all this wouldn’t have been possible without months of hard work from BIMHN members and other service users in Bristol.”

BBC Points West have covered the launching of the Crisis Card, you can see their video here.

 

May 21, 2017 at 8:09 am | News | No comment

Mental Health Awareness Week 2017

May 3, 2017 at 5:58 pm

Mental Health Awareness Week has been held by the Mental Health Foundation in May since 2000 and this year, the theme is “Surviving or Thriving” and this year falls between the 8th and 14th of May. (more…)

May 3, 2017 at 5:58 pm | News | No comment

Mental health services Christmas opening times

December 2, 2016 at 7:37 pm

christmas-baubles-1078996_1920

In partnership with Bristol Anti-Stigma Alliance (BASA), Bristol Mental Health and Bristol CCG, BIMHN have been involved in the co-production of a guide to Christmas opening times of mental health services in Bristol.

We recognise that the Christmas period can be especially difficult for some, and we hope this guide will be of help.

We will be distributing hard copies of the guide with partners at Cabot Circus on Saturday 3rd December, between 10 am and 4 pm.

You can find the digital version of the guide here.

December 2, 2016 at 7:37 pm | News | No comment

Crisis Line Open Forum

November 23, 2016 at 4:34 pm

Get your voice heard at our next crisis line open forum!

At 6pm on Wednesday 14th December, the next crisis line open forum will take place at the Station, Silver Street, Bristol.

This is a follow up to our first very successful open meeting that took place on October 26th at the same location. It was unanimously agreed to hold a further meeting. This included continuing to work collaboratively with Bristol Mental Health and Bristol CCG to improve information on how local citizens can access mental health services in the area and ensure those in crisis are able to access the services they need to in a timely way.

You are able to book your free ticket to attend by clicking through to our Eventbrite page.

The notes from the October meeting are now available to review: crisis-line-open-meeting-26-10-16-notes-v2

They include several recommendations that have been shared with service providers and commissioners to steer potential improvements. These have been welcomed at a recent meeting of the project board, and are now being explored in more detail.

These meetings have been organised in response to concerns raised about proposed changes to the crisis line. In response to our petition, which over 4,500 people have signed, we have been continuing to meet regularly with both Bristol Mental Health and Bristol CCG to ensure concerns raised are heard.

Any proposed changes to the number that had been discussed will be postponed until after the Christmas period. As part of their update, Bristol Mental Health and Bristol CCG said:

“In the meantime, the crisis line will continue to operate in its current form. This includes over the Christmas period and into the new year. Initial proposals were to make changes from the end of November, however the timescales have been extended to allow for this valuable coproduction work to be completed.”

We look forward to seeing you at the open forum on the 14th, and do remember to book your ticket on our Eventbrite page.

If you have any queries in the meantime, then please email: contactbimhn@gmail.com

 

Latest update on crisis line work from Bristol Mental Health and Bristol CCG:

 

“Work to redevelop Bristol Mental Health’s (BMH) crisis line is continuing, to ensure people in mental health crisis get the support they need faster.

Through a specific project board, BMH and NHS Bristol Clinical Commissioning Group (CCG) are working collaboratively with service users and carers, elected officers from Bristol Independent Mental Health Network (BIMHN) and staff to identify solutions. Changes will only be made when we have alternative provisions and plans in place to inform and support service users.

In the meantime, the crisis line will continue to operate in its current form. This includes over the Christmas period and into the new year. Initial proposals were to make changes from the end of November, however the timescales have been extended to allow for this valuable coproduction work to be completed.

For example, the board is exploring ways to improve information about BMH’s mental health services and to make them more accessible, such as through the website and in printed material. In addition, we are working with regular callers to the line to ensure they have alternative support.

Currently the crisis line is being used for much more than its intended purpose, which is to offer specialist intervention to people in mental health crisis. More than two thirds (66%) of callers to the crisis line are seeking advice, general information or to check appointments. This is making it harder for those in mental health crisis, as well as professionals supporting those in mental health crisis, to get through.

The project board is therefore looking at ways in which those with more general or administrative enquiries can receive timely answers to their questions, whilst those in urgent, mental health crisis can be fast-tracked for immediate support.

For more information or to offer feedback and ideas, please email awp.bristolmanagementteam@nhs.net

 

 

 

November 23, 2016 at 4:34 pm | News | No comment

Crisis Line Update

October 19, 2016 at 6:15 pm

Concerns raised by Bristol Independent Mental Health Network (BIMHN) over the proposed changes to the crisis line are being addressed.

In response to our petition, which over 4,400 people have signed, we have been meeting regularly with both Bristol Mental Health and Bristol CCG to ensure concerns raised are heard. This will take place as part of a wider review in an attempt to help people get access to the right support at the right time in the right place.

A project board with working groups has been created, with involvement from service users and carers to work collaboratively in shaping future improvements to the crisis line. The work is also exploring how we can improve provision of information relating to how to access mental health services in the city. We want to hear your ideas and suggestions on how to do this, so we can work as a city to improve mental health services for current and future potential users & their families and friends.

These were two of our three key demands from the petition, and we welcome the approach by both Bristol Mental Health and Bristol CCG to work more closely with service users and carers on working through how crisis service provision can be improved for those that need it most.

We will also be hosting an open meeting on Wednesday 26th October 2016, from 2 until 4 pm at the Station on Silver Street, Bristol. You can register your attendance by going to our Eventbrite page.

 

Bristol Mental Health and Bristol CCG’s latest joint statement can be found below.

 

Working with service users to improve mental health crisis line – Bristol Mental Health

Solutions for redeveloping Bristol Mental Health’s (BMH) crisis line are currently being explored by staff, service users and representative groups to ensure people in mental health crisis get the support they need faster.

Following discussions with some service users and representative groups, we recognise that initial discussions around making changes to the line have caused some concern. We are grateful for the comments and feedback so far which have been very valuable in informing the redevelopment work.

Through a specific project board, we are working collaboratively to identify ways to improve the service. The board is made up of service users and carers, elected officers from Bristol Independent Mental Health Network (BIMHN), as well as staff from Avon and Wiltshire Mental Health Partnership NHS Trust and NHS Bristol Clinical Commissioning Group (CCG).

Currently the crisis line is being used for much more than its intended purpose, which is to offer specialist intervention to people in mental health crisis.

More than two thirds (66%) of callers to the crisis line are seeking advice, general information or to check appointments. This is making it harder for those in mental health crisis, as well as professionals supporting those in mental health crisis, to get through.

The project board is therefore looking at ways in which those with more general or administrative enquiries can receive timely answers to their questions, whilst those in urgent, mental health crisis can be fast-tracked for immediate support.

In the meantime, the crisis line will continue to be available as it is now. Working together, we will ensure that people are able to access the support or advice they need in a timely and accessible manner.
For more information, or to offer feedback / ideas please email awp.bristolmanagementteam@nhs.net”

October 19, 2016 at 6:15 pm | News | No comment

Our response to latest Crisis Line Statement

August 27, 2016 at 9:23 pm

crisis line closure

We are disappointed by the recent statement released by Bristol Mental Health and Bristol CCG, which now states that the public crisis line will be closed.

This is a u-turn on Bristol Mental Health’s previous statement which said that the telephone service will not be cut, but “redesigned”.

Their latest communication says that a 24 hour telephone line service will continue to be available, however this is only for people who have been referred to the line by professionals, or for people as “part of their identified support”.

Whilst we acknowledge that it is good to hear there will still be a line for some, we have real concerns about what support there will be for those where access to the crisis line is not “part of their identified support”; for those that don’t access mental health services; and for those from transient parts of the population, such as university students that may have a crisis.

It is imperative that there is access to a 24 hour crisis line for all that need it in Bristol. It is also vital that additional alternatives are identified to provide people not in crisis with emotional support where it is required to help prevent any further deterioration in their wellbeing.

We feel that communication from Bristol Mental Health and Bristol CCG has been unclear, and we are concerned about the anxiety that it is causing people. We urge both organisations to give a clear stance on their decision and respond to our calls for a public meeting, taking into consideration the large number of concerns that have arisen as part of our campaign.

We are meeting with both organisations on Friday 9th September, and will post a further update shortly after then.

The latest statement from Bristol Mental Health can be found here.

Want to support our campaign? Click here to sign the petition.

August 27, 2016 at 9:23 pm | News | No comment

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